Privacy Policy Whatsapp

Effective date: February 3, 2025 | Last updated: January 11, 2026

Who we are

Hungry Touch Inc. ("we", "us", "our") provides social media marketing and content management services for restaurants and businesses, including integrations with Meta platforms (Instagram, Facebook, WhatsApp) and other social media services (collectively, the "Services").

Contact: hello@hungrytouch.com • Address: 1111b South Governors Avenue STE 39334 Dover, DE, 19904 US • Website: https://www.hungrytouch.com/

Scope

This Policy explains how we collect, use, disclose, and protect information when you use our Services, including:

• Social Media Management: Instagram and Facebook content publishing, scheduling, and analytics

• WhatsApp Business Messaging: Business communications via the WhatsApp Business Platform

• Analytics & Insights: Performance tracking and reporting for social media accounts

• Content Creation: Video production, photography, and marketing content

For Customer-controlled data (including End User data from your social media accounts), we generally act as a processor/service provider. Our Customers (businesses who use our Services) are the controllers of their data.

Information we collect

Account & Business Information:

• Business name, contact person name, email address, phone number

• Billing and payment details

• Business address and location information

• Social media account identifiers (Instagram User ID, Facebook Page ID, WhatsApp Business Account ID)

Social Media Data (Instagram & Facebook):

When you authorize our application to access your Instagram or Facebook accounts, we may collect and process:

• Profile Information: Page/account name, username, profile picture, follower counts

• Content Data: Posts, images, videos, captions, and media that we create and publish on your behalf

• Insights & Analytics: Engagement metrics, reach, impressions, audience demographics, and performance data

• Comments & Messages: When managing your account's interactions

• Access Tokens: Authentication credentials to post and manage content on your behalf

WhatsApp Messaging Data:

• Message content sent/received via your business number(s)

• Attachments, templates, opt-in status

• Conversation IDs, timestamps, delivery/read receipts

• Related metadata needed to operate the Service

Technical Data:

• IP address, device/browser information

• Logs, diagnostics, and analytics events

• Cookies and similar tracking technologies

Support & Communications:

• Information you provide in support requests

• Communications between you and our team

How we use information

• Provide Services: Create, schedule, and publish content to your Instagram, Facebook, and other social media accounts

• Manage Communications: Deliver, route, and manage WhatsApp business conversations and notifications

• Analytics & Reporting: Generate performance reports, track engagement, and provide insights about your social media presence

• Account Administration: Set up and manage your accounts, authenticate users, and provide customer support

• Service Improvement: Analyze usage patterns to improve our Services

• Compliance: Ensure compliance with Meta/WhatsApp policies and applicable laws; prevent spam, abuse, and security incidents

• Billing: Process payments, invoicing, accounting, and tax compliance

Legal bases (EEA/UK)

We rely on Contract (to provide the Services), Legitimate Interests (to secure and improve), Consent (where required, e.g., certain marketing), and Legal Obligation.

Sharing & disclosure

Meta Platforms (Instagram, Facebook, WhatsApp):

We integrate with Meta's platforms to publish content and send/receive messages on behalf of your business accounts. Data shared is governed by Meta's terms and policies.

Service Providers/Sub-processors:

We use trusted third parties for hosting, storage, logging, analytics, customer support, and payment processing. All service providers are bound by confidentiality and data protection agreements.

Legal & Safety:

We may disclose information to comply with law, enforce our terms, or protect rights, safety, and security.

What we don't do:

• We do NOT sell personal information

• We do NOT use End User message content for advertising

• We do NOT share your data with third parties for their own marketing purposes

International transfers

Where data is transferred outside your region (including to the United States), we use appropriate safeguards such as Standard Contractual Clauses (SCCs) and implement technical and organizational measures to protect your data.

Retention

We retain personal data only as long as necessary for the purposes described in this Policy or as required by law:

• Account Data: Retained while your account is active, plus a reasonable period after termination

• Content Data: Retained according to your instructions or our standard retention periods

• Access Tokens: Refreshed periodically and deleted upon account termination or revocation

• Analytics Data: Aggregated data may be retained longer for reporting purposes

Your rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data

• Correction: Request correction of inaccurate data

• Deletion: Request deletion of your data

• Restriction: Request restriction of processing

• Portability: Request transfer of your data

• Objection: Object to certain processing activities

• Withdraw Consent: Where processing is based on consent

California Residents: You may have additional rights under the CCPA, including the right to know, delete, and correct your personal information.

To exercise any of these rights, contact us at hello@hungrytouch.com. We will verify your request and respond as required by law. We do not discriminate against users who exercise their privacy rights.

Data deletion instructions

You can request deletion of your data at any time:

By Email: Send a request to hello@hungrytouch.com from an authorized email address. Include your company name, associated social media accounts (Instagram username, Facebook Page name, WhatsApp business number), and the specific data you want deleted.

Revoke Access: You can also revoke our access to your Instagram/Facebook accounts directly through Meta's settings:

• Facebook: Settings → Security and Login → Apps and Websites → Remove "Hungry Touch"

• Instagram: Settings → Security → Apps and Websites → Remove "Hungry Touch"

We will delete or de-identify eligible data within 30 days unless we have a lawful basis to retain it.

Security

We protect your data with administrative, technical, and physical safeguards appropriate to the risk, including:

• Encryption in transit (TLS/SSL)

• Secure access controls and authentication

• Regular security monitoring and assessments

• Employee training on data protection

Children

Our Services are not intended for children under 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children.

Changes to this Policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top reflects the most recent version. Material changes will be posted on this page, and we may notify you via email for significant updates.

Contact

Questions or concerns: hello@hungrytouch.com • 1111b South Governors Avenue STE 39334 Dover, DE, 19904 US

"Instagram," "Facebook," and "WhatsApp" are trademarks of Meta Platforms, Inc. This Service is not affiliated with or endorsed by Meta Platforms, Inc.